Company Statement
EmblemHealth is one of the nation’s largest not for profit health insurers, serving members across New York’s diverse communities with a full range of commercial and government-sponsored health plans for employers, individuals, and families. With a commitment to value-based care, EmblemHealth partners with top hospitals and doctors, including its own AdvantageCare Physicians, to deliver quality, affordable, convenient care. At over a dozen EmblemHealth Neighborhood Care locations, members and non-members alike have access to community-based health and wellness guidance and resources. For more information, visit emblemhealth.com.
Senior RTA Analyst
Education, Training, Licenses, Certifications
• Bachelor’s Degree in Business Management or related.
Relevant Work Experience, Knowledge, Skills, and Abilities
• 3 – 5+ years’ Call Center experience in workforce management function.
• 1+ year experience working with Verint, Genesys WFO or another workforce management systems.
• 1+ year experience with ACD / IVR Reporting.
• Additional experience/specialized training may be considered in lieu of educational requirements.
• Help desk experience.
• Call Center Supervisory / Management experience.
• Ability to create reports in Excel using formulas (vlookup, count, sum, etc.), graphs, and other tools.
• Proficient with MSOffice (Word, Excel, Access, Powerpoint, Outlook, Sharepoint), with advanced Excel skills.
• Ability to effectively organize and manage multiple task/projects with conflicting priority levels and deadlines.
• Ability to perform research and utilize technical/statistical/policy & procedure knowledge to identify and solve problems.
• Ability to work successfully in a team environment, while maintaining strong individual performance.
• Excellent customer service skills, with a commitment to seeing tasks through to completion.
Security Disclosure
If you receive a job offer from EmblemHealth, the email will be from “HRTalentAcquisition” with the subject: “Offer of Employment for (job title) – Please respond online.” We will never ask you to join a Google Hangout, buy your own equipment, or pay to apply. We also do not use third-party email services like Yahoo or Gmail.
Pay Disclosure
At EmblemHealth, we prioritize transparency in our compensation practices. We provide a good faith estimate of the salary range for potential hires, which is based on key factors such as role responsibilities, candidate experience, education and training, internal equity, and market conditions. Please be aware that this estimate doesn’t account for geographic differences related to your work location. Typically, new hires may not start at the top of this range, as compensation is tailored to each individual's circumstances. For union positions, salaries will be determined according to the collective bargaining agreement. Join us at EmblemHealth, where your contributions are valued and supported by fair compensation.
EEOC Statement
We value the diverse backgrounds, perspectives, and experiences of our workforce. As an equal opportunity employer, we consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, marital status, national origin, disability, veteran status, or any other protected characteristic protected by law.
Sponsorship Statement
EmblemHealth may provide work visa sponsorship depending on factors such as business unit requirements, position nature, costs, and applicable laws and regulations.