Company Statement
For the last 80 years, EmblemHealth has been taking care of New York’s heart and soul, its people. Today, health care is more complex than ever. That’s why we’re at the forefront of change. We work alongside our customers to offer access to high-quality, affordable care, help navigate the health care experience, and make good health achievable; because everyone deserves to be taken care of. We deliver on our mission every day by living our values with our colleagues, members, clients and partners. It begins with caring and respecting all those we work with. We believe a culture of diversity and inclusion is vital to serve our unique and diverse customers. We seek for continues improvement and innovation and believe being agile and nimble is our advantage. We bring a strong sense of partnership to every relationship – internally and externally. The EmblemHealth family of companies offers competitive health, welfare, and retirement benefits as well as incentive pay plans and more.
Senior Training Specialist (Albany)
- Bachelor’s Degree
- Additional years of related experience may be used in lieu of Degree
- 3 to 5 years’ experience in training required
- Must have hands-on training experience in a classroom or large audience setting required
- Knowledge of adult learning theory required
- Excellent verbal and written communication skills required
- Excellent presentation and time management skills required
- Problem solving and decision-making skills to determine the best programs to train employees and meet the needs of the organization required
- Strong knowledge of customer service/contact center day-to-day operations and strong service system knowledge preferred
- Strong interpersonal and relationship building skills required
- Very strong customer service orientation and commitment to quality, responsibility, high work standards, and initiatives required
- Strong knowledge of Microsoft Word Suite including PowerPoint for the purpose of producing training materials and presentations required
- Knowledge of eLearning programs preferred
- Self-motivated, innovative and flexible required
- Ability to travel as needed
EEOC Statement
We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.
Sponsorship Statement
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.