Company Statement
For the last 80 years, EmblemHealth has been taking care of New York’s heart and soul, its people. Today, health care is more complex than ever. That’s why we’re at the forefront of change. We work alongside our customers to offer access to high-quality, affordable care, help navigate the health care experience, and make good health achievable; because everyone deserves to be taken care of. We deliver on our mission every day by living our values with our colleagues, members, clients and partners. It begins with caring and respecting all those we work with. We believe a culture of diversity and inclusion is vital to serve our unique and diverse customers. We seek for continues improvement and innovation and believe being agile and nimble is our advantage. We bring a strong sense of partnership to every relationship – internally and externally. The EmblemHealth family of companies offers competitive health, welfare, and retirement benefits as well as incentive pay plans and more.
Regional Training Coach (Onsite and Field Based)
Summary of Job
- Ideate, develop, and deliver formal and informal training for the new hire and current sales employees.
- Coach and mentor staff to meet sales and retention goals.
- Collaborate on development of production reports/metrics; analyze production reports and adjust coaching and training as necessary and present the findings to leadership.
Responsibilities
- Lead, develop, and facilitate new hire, refresher, and broker trainings and evaluate the effectiveness of the trainings.
- Develop and provide targeted training courses for specific business functionalities.
- Create and enhance training materials to reflect best practices that support the overall current training requirements.
- Facilitate development and delivery of product/system/sale/service courses across all areas as business needs dictate.
- Collaborate with managers and supervisors on the training needs of the staff and execute the necessary trainings.
- Evaluate the training’s impact, results during training sessions, post training and report the findings.
- Evaluate employees’ performance; determine areas in which the employees need additional coaching or training; develop individualize plans to enable the employees to meet expectations; report on the employees’ progress.
- Coach and mentor staff regularly to assist the staff in accomplishing their sales and retention goals: conduct ‘side by sides’ with the staff in the field and office to demonstrate the ways to close sales or retain current members.
- Demonstrate and coach on ways to close sales based on different circumstances (i.e., location).
- Develop relationships with staff to create a positive coaching culture.
- Work closely with the managers and leadership to ensure alignment with objectives and goals; provide recommendations on different growth opportunities.
- Analyze production reports weekly and adjust training and coaching as needed; provide actionable recommendations to leadership. Develop ideas to enhance sales performance and present them to leadership.
- Perform research to maintain awareness of best practices, and to locate articles, courses, etc. that provides materials into the development/refinement of coursework.
- Maintain mastery level of understanding of all Emblem products, systems, and policies & procedures required for the professional sales and service areas.
- Participate in activities that look at new processes, systems, etc., to support corporate initiatives with an eye towards identifying opportunities to improve sale processes and results for the enterprise.
Qualifications
- Bachelor’s Degree.
- 4 – 6+ years’ experience in training and coaching required
- 3 – 5+ years of experience in health insurance, preferably in the NY State health insurance environment required
- Additional experience or specialized training may be considered in lieu of educational requirements
- Experience in staff/process management preferred
- Prior sales experience required
- Strong government product knowledge and experience required
- Must have hands-on training experience in a classroom or large audience setting required
- Excellent communication skills (verbal, written, presentation, interpersonal, negotiations) with all audiences required
- Excellent organizing, prioritizing, and time management skills required
- Experience in developing and utilizing metrics to assess performance required
- Strong MS Office skills (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.) required
- Strong working knowledge of Captivate required
Security Disclosure
If you are offered a job from one of the EmblemHealth family of companies that includes ConnectiCare, AdvantageCare Physicians, and WellSpark, the offer confirmation email will come from “HRTalentAcquisition” with the subject line: “Offer of Employment for (job title)” – Please respond online”.
We never ask you to join a Google Hangout, request you to purchase your own equipment or pay to apply. We do not send email from a third-party email service such as Yahoo or Gmail.
Pay Disclosure
A good faith estimate of the compensation range for individuals hired to work for the EmblemHealth Family of Companies is provided. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, internal peer equity, and market and business considerations. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. It is not typical for an individual to be hired at or near the top of the range, as compensation decisions depend on each case’s facts and circumstances. Union roles covered by a collective bargaining agreement will compensate in accordance with the union contract.
EEOC Statement
We are committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy or related condition, marital status, national origin, disability, protected veteran status or any other characteristic protected by law.
Sponsorship Statement
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.