Company Statement

EmblemHealth is one of the nation’s largest not for profit health insurers, serving members across New York’s diverse communities with a full range of commercial and government-sponsored health plans for employers, individuals, and families. With a commitment to value-based care, EmblemHealth partners with top hospitals and doctors, including its own AdvantageCare Physicians, to deliver quality, affordable, convenient care. At over a dozen EmblemHealth Neighborhood Care locations, members and non-members alike have access to community-based health and wellness guidance and resources. For more information, visit emblemhealth.com.

Manager, Workforce Management (Syracuse or Albany Location)

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Manager & Professional
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EmblemHealth
Thanks for your interest in the Manager, Workforce Management (Syracuse or Albany Location) position. Unfortunately this position has been closed but you can search our 80 open jobs by clicking here.

Qualifications:

  • Bachelor’s Degree

  • Workforce Management experience certification or COPC training is preferred

  • 5-8 years relevant workforce management experience required

  • Additional years of related experience may be used in lieu of education requirement required

  • 3+ years of previous experience working in a real time adherence environment required

  • 3+ years of previous call center experience required

  • 2+ years of experience with workforce software Avaya CMS and Impact 360 (Verint) and/or Genesys required

  • 2+ years of team lead experience required

  • Vendor Management experience required

  • Previous experience with scheduling and forecasting required

  • 3+ years of staff and process management experience, preferably in a healthcare environment required

  • MS Office applications: Word, Excel, PowerPoint, and a project management application required

  • Excellent communication (verbal and written) and presentation skills required

  • Excellent organizational skills required

  • Demonstrated ability to use good judgment and logical reasoning required

  • Analytical and problem-solving abilities required

Security Disclosure

If you receive a job offer from EmblemHealth, the email will be from “HRTalentAcquisition” with the subject: “Offer of Employment for (job title) – Please respond online.” We will never ask you to join a Google Hangout, buy your own equipment, or pay to apply. We also do not use third-party email services like Yahoo or Gmail.

Pay Disclosure

At EmblemHealth, we prioritize transparency in our compensation practices. We provide a good faith estimate of the salary range for potential hires, which is based on key factors such as role responsibilities, candidate experience, education and training, internal equity, and market conditions. Please be aware that this estimate doesn’t account for geographic differences related to your work location. Typically, new hires may not start at the top of this range, as compensation is tailored to each individual's circumstances. For union positions, salaries will be determined according to the collective bargaining agreement. Join us at EmblemHealth, where your contributions are valued and supported by fair compensation.

EEOC Statement

We value the diverse backgrounds, perspectives, and experiences of our workforce. As an equal opportunity employer, we consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, marital status, national origin, disability, veteran status, or any other protected characteristic protected by law. 

Sponsorship Statement

At EmblemHealth, we are committed to building a diverse and talented workforce. However, we are unable to consider applicants who require, or are likely to require, either before or after hire, visa sponsorship for work authorization in the United States, including but not limited to H-1B, F-1 (STEM OPT), TN, or any other non-immigrant status. Some extremely rare exceptions may apply based on critical business needs.

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