Company Statement

For the last 80 years, EmblemHealth has been taking care of New York’s heart and soul, its people. Today, health care is more complex than ever. That’s why we’re at the forefront of change. We work alongside our customers to offer access to high-quality, affordable care, help navigate the health care experience, and make good health achievable; because everyone deserves to be taken care of. We deliver on our mission every day by living our values with our colleagues, members, clients and partners. It begins with caring and respecting all those we work with. We believe a culture of diversity and inclusion is vital to serve our unique and diverse customers. We seek for continues improvement and innovation and believe being agile and nimble is our advantage. We bring a strong sense of partnership to every relationship – internally and externally. The EmblemHealth family of companies offers competitive health, welfare, and retirement benefits as well as incentive pay plans and more.

Lead Training Specialist, Contact Center

📁
Manager & Professional
💼
ConnectiCare
Thanks for your interest in the Lead Training Specialist, Contact Center position. Unfortunately this position has been closed but you can search our 265 open jobs by clicking here.

Qualifications:

  • Bachelor’s Degree required; Master’s Degree preferred
  • 4 – 6 years of relevant professional work experience required
  • 2 – 3 years of training development and delivery experience required, preferably in a classroom or large audience setting
  • Experience delivering training in a call center/customer contact center environment preferred
  • Strong knowledge of: customer service/contact center day-to-day operations; and customer service system(s) preferred
  • Software application training experience required
  • Excellent time management skills required
  • Excellent communication (verbal, written, presentation, interpersonal/relationship building) skills required
  • Critical thinking skills to develop or assess materials that will help employees understand the subjects being taught, understand the needs of the employees and judge what will work required
  • Problem solving and decision-making skills to determine the best programs to train employees and meet the needs of the organization required
  • Very strong customer service orientation and commitment to quality, responsibility, high work standards, and initiatives required
  • Strong knowledge of Microsoft Word Suite including PowerPoint for producing training materials and presentations required
  • Flexibility to accommodate travel to various locations a must
  • Self-motivated, innovative and flexible required

EEOC Statement

We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.

Sponsorship Statement

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.

Previous Job Searches

Similar Listings

EmblemHealth

Farmington, Connecticut

📁 Manager & Professional

ConnectiCare

Farmington, Connecticut

📁 Manager & Professional

ConnectiCare

Farmington, Connecticut

📁 Manager & Professional