Company Statement

For the last 80 years, EmblemHealth has been taking care of New York’s heart and soul, its people. Today, health care is more complex than ever. That’s why we’re at the forefront of change. We work alongside our customers to offer access to high-quality, affordable care, help navigate the health care experience, and make good health achievable; because everyone deserves to be taken care of. We deliver on our mission every day by living our values with our colleagues, members, clients and partners. It begins with caring and respecting all those we work with. We believe a culture of diversity and inclusion is vital to serve our unique and diverse customers. We seek for continues improvement and innovation and believe being agile and nimble is our advantage. We bring a strong sense of partnership to every relationship – internally and externally. The EmblemHealth family of companies offers competitive health, welfare, and retirement benefits as well as incentive pay plans and more.


To protect the health and safety of our workforce, members, patients, and the communities we serve, the EmblemHealth family of companies require all new employees to be fully vaccinated for COVID-19. Exemption/reasonable accommodations may be granted because of 1) a qualifying medical condition or disability that makes getting the vaccine unsafe for the individual, or 2) objection on the basis of sincerely held religious beliefs and/or practices.

Health Coaches - Multiple Opportunities Available

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Manager & Professional
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ConnectiCare
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Summary of Position
• Empower participants to develop the skills and confidence required to effectively self-manage their health and wellness while implementing WellSpark’s Bio-Psycho-Social model of care.
• Perform outreach telephonically providing education/support, assisting with personalized goal setting, and encouraging the development of action plans; holistically supporting the mind-body connection.
• Foster high quality relationships while reducing healthcare cost utilization to maximize healthy lifestyle choices.
 
Principal Accountabilities
• Perform telephonic outreach to engage identified population to promote wellness by coaching, motivating, and educating to attain maximum mental/physical well-being.
• Facilitate promotion of wellbeing to aid in health literacy, reducing lifestyle risks and supporting readiness to change as they relate to health programs.
• Empower participants to become active in their own health by utilizing motivational interviewing, mind/body interventions and behavior change techniques to make ongoing healthy lifestyle choices.
• Provide education on proactive actions to support preventative care.
• Manage high-profile accounts for WellSpark.
• Connect participants with available community resources addressing social determinants of health and other referral sources. Serve as an advocate for resources while providing guidance in the selection of available choices.
• Make appropriate decision as to when a Nurse transfer or consult is appropriate.
• Actively participate in committees, projects, grand rounds, vendor relationships and other meetings that may arise.
• Work collaboratively with manager/supervisor for caseload panel management, call productivity audits, program
engagement, continual staff development and maintenance of team goals.
• Act as a mentor and support to fellow colleagues to maintain a highly functioning team.
• Maintain current “state of the art”, cutting edge working knowledge of his/her specialty, and related computer programs through continuing education, community resources and publications.
• Enter and maintain critical data into documentation system to ensure accurate and timely reporting.
• Manage a flexible work schedule to meet the needs of participants and optimize telephonic outreach rates.
• May be responsible for managing phone queues for service excellence.
• Perform other duties as directed or required.
Education, Training, Licenses, Certifications
• Bachelor’s Degree in health-related field (e.g., Nutrition, Exercise Physiology, Public Health)
• Certification in a Health Coaching/Health & Wellness Coach Certification through Wellcoaches preferred.
 
Relevant Work Experience, Knowledge, Skills, and Abilities
• 3 – 5+ years of relevant, professional work experience, including coaching experience.
• Experience with Cognitive Behavioral Coaching.
• Experience with managing a large volume of populations with various acuity levels.
• Additional experience/specialize training may be considered in lieu of degree requirements.
• Ability & willingness to travel to multiple work sites, and work some evenings, weekends, holidays, and off-hours to accommodate population needs.
• Experience in wellness related areas (weight management, nutrition, physical activity, health lifestyle behavior change, etc.).
• Proficient with computers (MS Office apps), electronic medical records systems, automated environment to support multiple technology platforms, and standard office equipment.
• Proficiency with the use of remote technology (Smartphone, wireless laptop, virtual conference tools, etc.).
• Strong communication skills (verbal, written, presentation, interpersonal) with all types/levels of audience.
• Strong time management and organizational skills.
• Ability to work effectively as an individual contributor or in a team environment.
• Experience in facilitating educational sessions, in person one-on-one and group coaching and via technology modalities.
• Ability to deliver content in an engaging way and adapt to audience needs and/or questions.
• Bilingual language skills.
• Possibility of cross-training between accounts.
• Reliable transportation for any on-site position.

EEOC Statement

We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.

Sponsorship Statement

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.

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