Company Statement

For the last 80 years, EmblemHealth has been taking care of New York’s heart and soul, its people. Today, health care is more complex than ever. That’s why we’re at the forefront of change. We work alongside our customers to offer access to high-quality, affordable care, help navigate the health care experience, and make good health achievable; because everyone deserves to be taken care of. We deliver on our mission every day by living our values with our colleagues, members, clients and partners. It begins with caring and respecting all those we work with. We believe a culture of diversity and inclusion is vital to serve our unique and diverse customers. We seek for continues improvement and innovation and believe being agile and nimble is our advantage. We bring a strong sense of partnership to every relationship – internally and externally. The EmblemHealth family of companies offers competitive health, welfare, and retirement benefits as well as incentive pay plans and more.

Business & Technology Technical Testing Oversight Manager

Manager & Professional
190QK Requisition #
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Responsible for the oversight of shared services testing - automation, performance, test data management, test management and environment including release & change management process across the enterprise. Develop and implement strategies and KPI measurement to enable testing process improvements, greater efficiency, effectiveness, and accuracy.



  • Provide oversight of the development of test strategies and implementation of on-going metrics; monitor vendor QA shared services performance and KPIs; utilize metrics to ensure compliance to vendor SLAs.

  • Generate, execute and/or review master and completed qualification and validation protocols, summary reports and associated data for conformance to regulations, SOPs, specifications and other applicable acceptance criteria.

  • Owner of Tableau KPI dashboard: create and maintain insight analytics to show upcoming risks.

  • Effectively work with the IT Sourcing Lead to define QA needs, select appropriate vendors and manage on-going vendor relationships; direct the coordination and facilitation of testing efforts, schedules, planning, and resources across the development teams to meet delivery timeframes.

  • Ensure that accepted methodologies and best practices are utilized to address QA/Test needs; share best practices within the organization; champion and monitor adherence of shared services to industry leading-QA/testing practices.

  • Identify opportunities to improve testing processes, reduce time to market, increase test coverage with vendor and other testing oversights by leveraging shared services capabilities.

  • Communicate application release status, including issue/defect metrics, code coverage metrics, critical path and testing status.

  • Analyze the results of testing; determine the acceptability of results against established criteria.

  • Investigate and troubleshoot problems; determine solutions; recommend changes and/or improvements.

  • Review, edit and approve deviation notifications, deviation investigations, and corrective actions.

  • Review, edit and approve change controls, SOPs, reports and other documentation.

  • Coordinate with other departments or outside contractors/vendors to complete validation tasks.

  • Continually review and analyze methodologies and strategies for consistency, content, clarity, style, cross functional touch points and milestones.

  • Communicate with stakeholders and other key business stakeholders and project team.

  • Provide effective communication regarding issues, objectives, initiatives, and performance.

  • May train/advise less experienced staff; may oversee contingent workers / contractors.

  • Bachelor’s Degree


  • 7-10 years of relevant work experience, preferably in a healthcare provider environment required

  • 7-10 years of hands-on software testing & management experience with significant automation experience required

  • 5-7 years of management experience of onshore/offshore resourcing model required

  • 3 + years of Performance testing experience required

  • 2+ years of experience in EDI, API web services and data testing experience required

  • In-depth understanding of industry-leading QA tools, techniques, and platforms required

  • Knowledge of unit testing, automation testing, regression testing, end-to-end testing, etc. required

  • Hands on experience working in a CI/CD environment with Jira, Gitlab, Jenkins, SonarQube, JMeter, Selenium, Appium, HP-UFT/QTP, and JMeter, ALM, Loadrunner, Tableau, Powershell required

  • Experience in environment management, release change management and test data management and data masking required

  • Experience working in governance role to measure and assess vendor productivity required

  • Effective Communication and Presentation skills required

  • Strong knowledge of SDLC and QA methodologies required

  • Expertise in test planning, test case management, code coverage and defect analysis required

  • Excellent analytical skills and problem-solving skills required

  • Proficiency with Microsoft Office Suite (Word, Excel, Powerpoint) required

  • Knowledge of Tableau BI reporting & Analytics required

EEOC Statement

We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.

Sponsorship Statement

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.

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