Company Statement

For the last 80 years, EmblemHealth has been taking care of New York’s heart and soul, its people. Today, health care is more complex than ever. That’s why we’re at the forefront of change. We work alongside our customers to offer access to high-quality, affordable care, help navigate the health care experience, and make good health achievable; because everyone deserves to be taken care of. We deliver on our mission every day by living our values with our colleagues, members, clients and partners. It begins with caring and respecting all those we work with. We believe a culture of diversity and inclusion is vital to serve our unique and diverse customers. We seek for continues improvement and innovation and believe being agile and nimble is our advantage. We bring a strong sense of partnership to every relationship – internally and externally. The EmblemHealth family of companies offers competitive health, welfare, and retirement benefits as well as incentive pay plans and more.

Business System QA Analyst

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Manager & Professional
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EmblemHealth
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Continuously and proactively assess and monitor vendor Provider File Operations performance to achieve contractual targets on a daily basis.  Frequently interface with Provider Operations Tower Leaders to continuously identify and communicate opportunities for improvement within Provider File Operations and business partner (claims, customer service, benefit set-up, enrollment, and medical and pharmacy) core processes.  Identify areas of improvements in Provider File Operations, provide appropriate action plans, develop and implement Vendor Operations performance analysis programs and metrics to improve operational efficiency.  Personally own the EmblemHealth Family of Companies brand and customer experience by continuously identifying opportunities for improvement and variation trends via proactive assessment.

Responsibilities:
  • Create and execute test cases to deliver optimal system functionality and ensures that changes meet business and quality requirements.
  • Report program(s) incident trends and provide recommendations to resolve identified gaps in processes or protocols. Work with the teams to create corrective action plans and provide oversight for implementation and impact assessment.
  • Participate in the development and implementation of efficient and effective QA methodology, including test automation, processes, procedures, templates, guidelines, and tools.
  • Conduct assessments and evaluate strategies to elevate overall quality and performance, as necessary. 
  • Monitor and support programs on the utilization of best practices based on data collection and insight from various QA/QI standards, in partnership with the City, State, Federal, or other regulatory bodies
  • Plans, executes, and owns multiple and simultaneous team-based projects along with other individually assigned projects, including providing support in developing and expanding the scope of the company’s corporate dashboards and other management reports for distribution to middle and upper management. Organize and maintain report methodology documentation.
  • Takes initiative to continuously develop more efficient ways to produce reports, including conceptualizing approaches and advancing skills of staff.
  • Develop visual platforms to share data, best practice highlights, and other information pertaining to program quality assurance.
  • Communicate and collaborate with other Vendor Operations Management stakeholders as needed to support overall EmblemHealth quality and customer experience objectives. Feed opportunities to your respective Vendor Operations Tower Leaders on a real time basis to ensure proper and timely escalation to accountable parties
  • Regular attendance is an essential function of the job.  Performs other duties as assigned or required.
Qualifications:
  • SQL proficiency required (Oracle or SQL Server)
  • Experience working with large volumes of data
  • Previous project management experience
  • Business Intelligence experience (Cognos or Tableau preferred)
  • Minimum of 3-5 years' experience in a QA Analyst role or equivalent; in Health Care QA a plus; required
  • Clear understanding of the purpose, design, construction and maintenance regarding system configuration and accuracy required
  • SQL proficiency required
  • Experience working with large volumes of data required
  • Business Intelligence Experience preferred
  • Energy, drive and passion for End-to-End excellence and customer experience improvement required
  • Excellent collaboration skills and the ability to influence management decisions required
  • Strong problem solving and analytical skills that be applied across all types of business problems required
  • Strong facilitation, oral and written communication and presentation skills required
  • Solid coaching skills to continuously develop staff core data analysis competencies at vendors required
  • Strong exposure to formalized testing strategy and detailed auditing principles and techniques required
  • Strong knowledge of MS Office tools required
  • Lean Six Sigma or Green Belt certification a plus; preferred

EEOC Statement

We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.

Sponsorship Statement

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.

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