Company Statement

For the last 80 years, EmblemHealth has been taking care of New York’s heart and soul, its people. Today, health care is more complex than ever. That’s why we’re at the forefront of change. We work alongside our customers to offer access to high-quality, affordable care, help navigate the health care experience, and make good health achievable; because everyone deserves to be taken care of. We deliver on our mission every day by living our values with our colleagues, members, clients and partners. It begins with caring and respecting all those we work with. We believe a culture of diversity and inclusion is vital to serve our unique and diverse customers. We seek for continues improvement and innovation and believe being agile and nimble is our advantage. We bring a strong sense of partnership to every relationship – internally and externally. The EmblemHealth family of companies offers competitive health, welfare, and retirement benefits as well as incentive pay plans and more.

Assistant Practice Administrator - Upper East Side

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Manager & Professional
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AdvantageCare Physicians
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AdvantageCare Physicians (ACPNY) is one of the largest primary and specialty care practices in New York City. With more than 35 medical offices and over half a million patients across all five boroughs* and Long Island, ACPNY aspires to be a home for health for the communities we serve. This vision is accomplished through a “whole you” care approach that recognizes the physical, mental, and lifestyle factors that impact a patient’s health. When our teams of providers, nurses, and specialists work together, we can get patients in sooner, answer their questions in real time, and give them the support they need to achieve their health goals.ACPNY is also driven by a commitment to diversity, an unyielding desire to deliver high-quality care, and community-focused collaboration. By integrating these behaviors into our day-to-day operations, ACPNY strives to always create healthier futures for our patients.

 *BronxDocs medical offices are affiliates of AdvantageCare Physicians.

The Assistant Practice Administrator provides day to day managerial support and oversight of non-clinical staff, assisting the Practice Administrator to ensure efficiency and stability of medical operations in all areas, inclusive of quality, access and value initiatives. Facilitates high quality medical office and call center collaboration, ensuring all telephone calls are handled promptly and efficiently; ensures quality assurance and customer service guidelines are consistently achieved. In the absence of the Practice Administrator, the Assistant Practice Administrator is accountable for the overall operations of the office.
 
Responsibilities:
  • Supervises non-clinical staff to ensure: accurate daily co-payment collection, including cash, checks and credit card payments; charges and receipts are accounted for and correct; batches for co-pays and other collections are closed out daily; verification of capitation and eligibility of services occurs as needed; timely completion of tasks in work queues, work lists, and in-baskets; and batch scanning is completed daily for any documents that need to be sent to Health Information Management (HIM) or Professional Billing (PB). Ensures appropriate documentation by Care Team Associates.
  • Provides appropriate training and mentoring to ensure that AdvantageCare Physicians' standards and Key Performance Indicators (KPIs) are achieved in the scheduling of appointments and facilitation of patient services through telephone, e-mail, and direct patient contact.
  • Ensures schedule optimization and utilization.
  • Monitors appropriate use of appointment cancellation reasons and evaluates and reports the Practice Administrator on identified trends.
  • Conducts regular training with staff to provide updates on facility and corporate changes.
  • Provides a forum for open communication and problem resolution in order to optimize work flow efficiencies.
  • Reviews and communicates information and potential solutions regarding patient satisfaction, risk, and operating issues to the Practice Administrator and staff.
  • Ensures that staffing is appropriate based on patient volume; schedules all staff to ensure coverage consistent with AdvantageCare Physicians' guidelines for the location.
  • Works with the Practice Administrator to authorize double book and over book requests when necessary, ensuring proper staff to provide support.
  • Administers/monitors time and attendance for staff; reviews and approves requests for paid time off.
  • Processes/reviews payroll to ensure compliance with E-Time policies and procedures; addresses any deviations.
  • Runs and monitors overtime reports to maintain budget. Identifies unfavorable variances in the overtime budget and works with the Practice Administrator to resolve.
  • Staffs appropriately to accommodate AdvantageCare Physicians' Advance Care Model; updates and maintains a Table of Organization; ensures the attainment of patient satisfaction scores, working with Practice Administrator and Nurse Manager as needed.
  • Identifies and resolves patient-related issues, within guidelines and in a timely and courteous manner.
  • Works with leadership to report, document and log all patient –related issues on the shared AdvantageCare Physicians' drive.
  • Distributes daily seed money and oversees cash reconciliation process.
  • Provides management with accurate and timely reports and maintains logs, reports, and records in compliance with organizational guidelines.
  • Collaborates with credentialing during physician onboarding process; works with Practice Administrator to identify provider office hours, services and clinical hospital appointments; outlines draft of needed office equipment to assist in capital budget process.
  • Works within scope to ensure equipment and facilities are safe and clean, and non- medical equipment is operating properly.
  • Initiates non-clinical supply orders and assists in the controlling of operating expenses.
  • Assists in the hiring and general orientation of staff; provides work direction, assigns schedules, and conducts on-the-job training.
  • Monitors and evaluates performance, and recommends personnel actions, such as acknowledgement, commendations and disciplinary actions.
  • Assists in the interpretation of and compliance with Human Resources, AdvantageCare Physicians and departmental policies and procedures.
  • Ensures employees understand and comply with local, state, federal and regulatory standards, as they apply to respective job functions.
  • Performs other job-related duties as required.
Qualifications:
  • Associate’s Degree with 3 years’ experience in an ambulatory care setting OR High School Diploma/ General Equivalency Diploma (GED) with 5 years supervisory experience in an ambulatory care setting required
  • Knowledge of clinical office procedures, medical practices and terminology required
  • Electronic Health Record (EHR) experience required
  • Excellent verbal and written communication skills required
  • Strong customer service skills required
  • Ability to set priorities among multiple competing objectives, tasks and initiatives required
  • Knowledge of computer systems, programs and applications including Microsoft Office, electronic medical records systems, practice managements systems, and clinical and scheduling applications required
  • Extensive knowledge of the healthcare marketplace, financial analysis, current reimbursement issues, budgets and operational analysis preferred

EEOC Statement

We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.

Sponsorship Statement

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.

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