Company Statement
For the last 80 years, EmblemHealth has been taking care of New York’s heart and soul, its people. Today, health care is more complex than ever. That’s why we’re at the forefront of change. We work alongside our customers to offer access to high-quality, affordable care, help navigate the health care experience, and make good health achievable; because everyone deserves to be taken care of. We deliver on our mission every day by living our values with our colleagues, members, clients and partners. It begins with caring and respecting all those we work with. We believe a culture of diversity and inclusion is vital to serve our unique and diverse customers. We seek for continues improvement and innovation and believe being agile and nimble is our advantage. We bring a strong sense of partnership to every relationship – internally and externally. The EmblemHealth family of companies offers competitive health, welfare, and retirement benefits as well as incentive pay plans and more.
VP, CRM Application Delivery
Oversee delivery of customer/stakeholder technology application development and maintenance functions provided by the outsourced IT vendor. Drive strategic roadmap of customer/stakeholder facing applications to optimize application value and effectiveness against strategic initiatives. Build productive relationships with leadership of business units that leverage customer/stakeholder facing applications to define optimization roadmap and measure value of IT investment. Provide solution development oversight & governance to ensure high-value, appropriate application solutions are developed. Effectively translate business requirements at a macro and operational level into technology initiatives that meet needs, timelines and or compliance mandates of the health plan. Manage staff, processes, and projects within the defined best practices enforced by the organization.
Responsibilities:
Own and Lead IT work behind all customer/stakeholder facing applications including development in support of business process enhancements. Primary applications are Salesforce and Salesforce managed package vendors.
Build solid relationships with business leaders and solid understanding of business processes and outcomes to be used in application development/management.
Establish solid understanding of future state capabilities.
Leverage understanding of Health Payer industry to create solutions to meet business needs with minimal disruption and highest ROI.
Understand enterprise technology landscape and future roadmap to be considered and leveraged in solution process.
Ensure quality of delivery for large enterprise projects; small departmental projects, AD/AM support tickets and enhancements.
Ensure the development and timely reporting of metrics to senior management for use in strategic decisions and monitoring of corporate initiatives.
Oversee execution and status reporting of corporate initiatives and projects.
Ensures that executive management is regularly and fully informed regarding project status, progress and results.
Monitor performance and evaluate the quality of IT outsource vendor’s business process and operational readiness delivery.
Qualifications:
Bachelor’s degree; Master’s degree preferred
PMI-PMP certification preferred
10+ years of relevant work experience in a Applications delivery leadership setting
Application delivery lifecycle experience including planning, prioritizing, release management, testing and operational readiness
Direct experience in payer industry; understanding of all stakeholder groups and interactions with health payers
Direct experience in application optimization planning/road mapping against company strategic goals
Extensive experience with Salesforce and Salesforce management packages (e.g., Vlocity) as well as standard integration tools (e.g.,Mulesoft or similar)
Experience training management and staff on project methodologies, processes, and best practices
Strong executive presence, leadership, and management skills
Excellent communication skills (verbal, written, presentation), and the ability to influence and persuade
Ability to challenge the status quo and serve as a change agent to drive the business and technology transformation
Ability to interact directly and independently at the C-suite level
EEOC Statement
We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.
Sponsorship Statement
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.