Company Statement
For the last 80 years, EmblemHealth has been taking care of New York’s heart and soul, its people. Today, health care is more complex than ever. That’s why we’re at the forefront of change. We work alongside our customers to offer access to high-quality, affordable care, help navigate the health care experience, and make good health achievable; because everyone deserves to be taken care of. We deliver on our mission every day by living our values with our colleagues, members, clients and partners. It begins with caring and respecting all those we work with. We believe a culture of diversity and inclusion is vital to serve our unique and diverse customers. We seek for continues improvement and innovation and believe being agile and nimble is our advantage. We bring a strong sense of partnership to every relationship – internally and externally. The EmblemHealth family of companies offers competitive health, welfare, and retirement benefits as well as incentive pay plans and more.
Training Specialist (Healthcare) - Hybrid
Summary:
- Deliver operations training programs that encompass a blended approach (instructor‐led modules, self‐paced activities, flipped classroom, group activities, videos, and eLearning).
- Responsible for multiple training topics (Products, Guidelines, polices & procedures, Systems utilized by Ops staff, etc.)
Responsibilities:
- Facilitate delivery (in‐person and virtual) of product, process and systems courses across all areas as business needs dictate: new hire, upskilling or refreshers; and class sizes can range from small to large groups (5‐25).
- Facilitation not only includes delivery of content, but should leverage engagement, deeper questioning and effective classroom management techniques.
- Observe learners and provide constructive feedback.
- View topic assessment data and adjust training real‐time as necessary.
- Support Learning Lab activities, assisting with questions and encouraging learners to find answers themselves.
- Leverage class feedback and from manager observations to identify areas for improvement.
- Provide input/feedback on courses for improvement purposes as well as for development of new training courses.
- Maintain a current understanding of products, systems, and policies & procedures required for the operations areas.
- Learn new training material to broaden skillset.
- Perform research to learn best practices for engagement, deeper questioning, and classroom management techniques.
- Handle all logistics to prepare for classes; e.g. setting up the virtual or live classroom, checking data for exercises and activities, and verifying assessments and files for learners.
- Report to Training and Key Stakeholders on daily class attendance, learner performance, and any classroom challenges.
Requirements:
- Bachelor’s degree required; additional experience/specialized training may be considered in lieu of educational requirements
- 2 – 3 years’ training experience required
- Hands‐on training experience in a small group or classroom setting required
- Experience with virtual meeting and/or training tools (e.g. Teams, Webex, Zoom) required
- Excellent presentation skills required
- Excellent verbal and written communication skills required
- Strong interpersonal and relationship building skills required
- Very strong customer service orientation and commitment to quality, responsibility, high work standards, and initiatives required
- Strong systems navigation abilities and knowledge of Microsoft Word Suite including PowerPoint, Word and Excel required
- Self‐motivated, innovative and flexible required
- Strong knowledge of customer service/contact center day‐to‐day operations and strong service system knowledge preferred
- Knowledge of adult learning theories preferred
- Knowledge of engagement techniques in a training environment preferred
- Ability to travel as needed required
Security Disclosure
If you are offered a job from one of the EmblemHealth family of companies that includes ConnectiCare, AdvantageCare Physicians, and WellSpark, the offer confirmation email will come from “HRTalentAcquisition” with the subject line: “Offer of Employment for (job title)” – Please respond online”.
We never ask you to join a Google Hangout, request you to purchase your own equipment or pay to apply. We do not send email from a third-party email service such as Yahoo or Gmail.
Pay Disclosure
A good faith estimate of the compensation range for individuals hired to work for the EmblemHealth Family of Companies is provided. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, internal peer equity, and market and business considerations. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. It is not typical for an individual to be hired at or near the top of the range, as compensation decisions depend on each case’s facts and circumstances. Union roles covered by a collective bargaining agreement will compensate in accordance with the union contract.
EEOC Statement
We are committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy or related condition, marital status, national origin, disability, protected veteran status or any other characteristic protected by law.
Sponsorship Statement
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.