Company Statement

EmblemHealth is one of the nation’s largest not for profit health insurers, serving members across New York’s diverse communities with a full range of commercial and government-sponsored health plans for employers, individuals, and families. With a commitment to value-based care, EmblemHealth partners with top hospitals and doctors, including its own AdvantageCare Physicians, to deliver quality, affordable, convenient care. At over a dozen EmblemHealth Neighborhood Care locations, members and non-members alike have access to community-based health and wellness guidance and resources. For more information, visit emblemhealth.com.

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Supervisor, Marketplace Transport Sales Support

🔍 New York, New York

New

💼: EmblemHealth

📅   : 2 days ago Post Date

Summary of Position

Provide leadership, oversight and operational management of EmblemHealth Marketplace Enrollment Support process and activities, including transportation, delivery, and setup of related equipment and materials.
Oversee operations to support executing community events for Marketplace Sales that facilitate the selling and engagement functions, and to ensure that the Sales Department staff have a professional and functional environment to engage with community members and support enrollment efforts.
Supervise staff (Marketplace Engagement Support Specialists); provide training, coaching, and guidance; manage performance and provide continuous, consistent feedback regarding performance.
Ensure that vehicles and equipment are maintained properly; responsible for oversight of the daily operation, maintenance, organization, and placement of EmblemHealth’s Community Outreach Vehicles (COVs), cargo vans, and RVs.
Manage logistics and scheduling; partner with Sales and Community engagement to maximize outreach efforts.
Work with department leadership on the management of EmblemHealth events, sponsorships, and community activations

Principal Accountabilities

Train, onboard, manage, supervise and coach Marketplace Engagement Support Specialists.
Manage Sales Operations Enablement process: gather and effectively utilize information regarding approved parking/event locations within the assigned catchment area to determine the most appropriate venue to conduct operations. Provide insight and feedback from the drivers to management about foot traffic, trends etc. at the designated parked locations. Engage with members of the public to generate or discern interest in speaking with our reps about health insurance.
Oversee and assist with administrative tasks (distribute flyers and other materials, assist with lead collection).
Maintain communication with Fleet and Sales Management, report competitor activity or marketing obstacles.
Determine safe and legal space(s) recommended by Marketplace Engagement Support Specialist(s) to set up displays and working area. Align the Marketplace Engagement Support Specialists to the appropriate territory based on language, residence etc. Evaluate reports on fleet performance, competition activity and marketing obstacles.
Oversee logistical process to ensure smooth, efficient, safe operations for the Marketplace Engagement process: daily setup, breakdown, and transport of marketing equipment (tents, tables, banners, marketing material, supplies, AFrames, etc.); oversee and assist with the loading of supplies and inventory (materials, tents, tables etc.).
Perform field site visits for vehicular inspections. Coordinate scheduling, deployment and readiness of all vehicles in the fleet. Implement vehicle inspection protocols and preventative maintenance schedules for coordination with vendors for repairs. Develop and maintain accurate records of incidents, maintenance logs and outreach outcomes.
Implement fleet operations with broader Sales and Community Engagement strategies year-round.
Manage supply usage and fleet related spending budgets.
Maintain storage space for incoming & outgoing inventory; conduct supply inventory checks and order replenishments as necessary.
Safeguard confidential documents and deliver them securely to appropriate staff within 24 hours.
Perform other related duties/tasks as directed, assigned, or required.

Qualifications

Education, Training, Licenses, Certifications

Bachelor’s Degree.
Unrestricted NYS driver’s License.

Relevant Work Experience, Knowledge, Skills, and Abilities

4 – 6+ years of relevant, professional work experience.
2 – 4+ years of staff/management experience.
Additional experience/specialized training may be considered in lieu of educational (degree) requirement.
Knowledge of, experience with, and ability to drive in various NY neighborhoods.
Critical thinking and creative problem-solving skills; ability to make effective decisions.
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook, Teams, Forms, SharePoint, etc.).
Excellent communication skills (verbal, written, presentation, interpersonal) with all types/levels of audiences.
Ability to perform minor vehicular maintenance tasks (e.g., checking and replacing wiper fluid, checking oil/fuel levels, checking tires, etc.); and to discern the need for escalation for additional service.
Ability to lift and transport materials and equipment weighing up to 100 lbs.
Strong organizational skills; ability to manage and maintain inventories.
Prioritizing and problem-solving skills; ability to effectively manage logistical tasks.
Must be willing and able to work “off hours” such as evenings, weekends, holidays, etc. as needed.

Security Disclosure

If you receive a job offer from EmblemHealth, the email will be from “HRTalentAcquisition” with the subject: “Offer of Employment for (job title) – Please respond online.” We will never ask you to join a Google Hangout, buy your own equipment, or pay to apply. We also do not use third-party email services like Yahoo or Gmail.

Pay Disclosure

At EmblemHealth, we prioritize transparency in our compensation practices. We provide a good faith estimate of the salary range for potential hires, which is based on key factors such as role responsibilities, candidate experience, education and training, internal equity, and market conditions. Please be aware that this estimate doesn’t account for geographic differences related to your work location. Typically, new hires may not start at the top of this range, as compensation is tailored to each individual's circumstances. For union positions, salaries will be determined according to the collective bargaining agreement. Join us at EmblemHealth, where your contributions are valued and supported by fair compensation.

EEOC Statement

We value the diverse backgrounds, perspectives, and experiences of our workforce. As an equal opportunity employer, we consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, marital status, national origin, disability, veteran status, or any other protected characteristic protected by law.

Sponsorship Statement

At EmblemHealth, we are committed to building a diverse and talented workforce. However, we are unable to consider applicants who require, or are likely to require, either before or after hire, visa sponsorship for work authorization in the United States, including but not limited to H-1B, F-1 (STEM OPT), TN, or any other non-immigrant status. Some extremely rare exceptions may apply based on critical business needs.