Company Statement

For the last 80 years, EmblemHealth has been taking care of New York’s heart and soul, its people. Today, health care is more complex than ever. That’s why we’re at the forefront of change. We work alongside our customers to offer access to high-quality, affordable care, help navigate the health care experience, and make good health achievable; because everyone deserves to be taken care of. We deliver on our mission every day by living our values with our colleagues, members, clients and partners. It begins with caring and respecting all those we work with. We believe a culture of diversity and inclusion is vital to serve our unique and diverse customers. We seek for continues improvement and innovation and believe being agile and nimble is our advantage. We bring a strong sense of partnership to every relationship – internally and externally. The EmblemHealth family of companies offers competitive health, welfare, and retirement benefits as well as incentive pay plans and more.

Supervisor, Customer Service - Syracuse Location

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Manager & Professional
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190OI Requisition #
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Assists manager in overseeing the day-to-day responsibilities of telephone performance and coaching/counseling the customer service team.

Responsibilities:
  • Monitors staff production and performance in order to meet corporate performance goals.  Provides ongoing coaching and feedback to staff.
  • Assists staff in resolution of sensitive calls of a priority nature. Answers the most complex telephone inquiries.
  • Identifies and coordinates staff training needs to ensure uniform professional responses.  
  • Plans and organizes the daily operation of the Service Department, including processing payroll for staff and reviewing attendance.
  • Analyzes and trends inquiry types to identify process improvement opportunities, including development of educational material for staff.
  • Regular attendance is an essential function of the job.  Performs other duties as assigned or required.
Qualifications:
  • College degree preferred
  • A minimum of 3 year’s experience in customer service required, 3 years of experience in claims required
  • 2 years of previous supervisory experience in a customer service or health care environment preferred
  • Extensive knowledge of insurance contracts, medical, hospital and dental procedures preferred

EEOC Statement

We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.

Sponsorship Statement

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.

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