Company Statement
EmblemHealth is one of the nation’s largest not for profit health insurers, serving members across New York’s diverse communities with a full range of commercial and government-sponsored health plans for employers, individuals, and families. With a commitment to value-based care, EmblemHealth partners with top hospitals and doctors, including its own AdvantageCare Physicians, to deliver quality, affordable, convenient care. At over a dozen EmblemHealth Neighborhood Care locations, members and non-members alike have access to community-based health and wellness guidance and resources. For more information, visit emblemhealth.com.
Supervisor, Broker Services - Remote
Summary of Job
Manage day to day operation of Broker & Account Services. Ensure appropriate allocation of staff resources to provide needed coverage. Schedule work and staff; monitor performance. Audit practices, policies, and team performance. Manage work queues.
Responsibilities
• Evaluate & supervise the broker services team.
• Implement new policies & procedures outlined by Director, in accordance with company policies & direction.
• Manage & report reps’ timecards & PTO requests.
• Keep a calendar of PTO days to always ensure adequate coverage at all times.
• Administer weekly auditing of phone calls to ensure accuracy of information.
• Analyze performance of reps for quality assurance. Conduct trainings as needed.
• Development of telephone survey & analyze results to make recommendations for improvements.
• Monitor reps’ performance against metrics.
• Monitor GA & broker email boxes weekly.
• Simplify workloads in Broker Service box.
• Monitor open ticket status to meet guidelines for closure; and responses from other departments to ensure accuracy of those guidelines.
• Develop training guides for broker services team.
• Coordinate & confer with other departments to ensure rules are being followed (billing, claims, vendor inquiries, membership rules).
• Perform other duties as assigned or required.
Qualifications
• Bachelor’s Degree (Required)
• 4 – 6+ years of relevant work experience (Required)
• In-depth knowledge of medical & dental plans (Required)
• Additional years of experience or specialized training may be considered in lieu of educational requirements (Required)
• Proven staff management experience, including union staff (Required)
• Proficient with MS Office - Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc. (Required)
• Strong communication skills (verbal, written, presentation, interpersonal) with all types/levels of audiences (Required)
• Ability to effectively interact with internal and external contacts, including brokers (Required_
Security Disclosure
If you receive a job offer from EmblemHealth, the email will be from “HRTalentAcquisition” with the subject: “Offer of Employment for (job title) – Please respond online.” We will never ask you to join a Google Hangout, buy your own equipment, or pay to apply. We also do not use third-party email services like Yahoo or Gmail.
Pay Disclosure
At EmblemHealth, we prioritize transparency in our compensation practices. We provide a good faith estimate of the salary range for potential hires, which is based on key factors such as role responsibilities, candidate experience, education and training, internal equity, and market conditions. Please be aware that this estimate doesn’t account for geographic differences related to your work location. Typically, new hires may not start at the top of this range, as compensation is tailored to each individual's circumstances. For union positions, salaries will be determined according to the collective bargaining agreement. Join us at EmblemHealth, where your contributions are valued and supported by fair compensation.
EEOC Statement
We value the diverse backgrounds, perspectives, and experiences of our workforce. As an equal opportunity employer, we consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, marital status, national origin, disability, veteran status, or any other protected characteristic protected by law.
Sponsorship Statement
EmblemHealth may provide work visa sponsorship depending on factors such as business unit requirements, position nature, costs, and applicable laws and regulations.