Company Statement

For the last 80 years, EmblemHealth has been taking care of New York’s heart and soul, its people. Today, health care is more complex than ever. That’s why we’re at the forefront of change. We work alongside our customers to offer access to high-quality, affordable care, help navigate the health care experience, and make good health achievable; because everyone deserves to be taken care of. We deliver on our mission every day by living our values with our colleagues, members, clients and partners. It begins with caring and respecting all those we work with. We believe a culture of diversity and inclusion is vital to serve our unique and diverse customers. We seek for continues improvement and innovation and believe being agile and nimble is our advantage. We bring a strong sense of partnership to every relationship – internally and externally. The EmblemHealth family of companies offers competitive health, welfare, and retirement benefits as well as incentive pay plans and more.

Retention Coordinator

Bargaining Unit
200ZG Requisition #
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Description of Duties:
  • Present to, follow up and recertify individuals on a telephonic or direct basis.
  • Assist individuals by completing the appropriate forms and meeting necessary recertification/re-enrollment targets, or by the facilitation of the process. 
  • Communicate benefits of EH’s products/services to maximize potential for continued membership and/or enrollments or purchases/subscriptions.
  • Provide proactive phone contact at least twice in the first three months of membership to welcome, explain benefits and provide health improvement opportunities.
  • Function as a liaison between all EmblemHealth departments to help identify and resolve member’s recertification problems or concerns.
  • Utilize automated tools such as EPACES, Market Prominence, ESAWS and QCARE to perform duties and conduct telephonic outreach and set field appointments when necessary.
  • Develop and maintain appropriate understanding of the health care products related to sales responsibility.  Successfully complete periodic certification and testing to maintain knowledge level established by regulations.
  • Regular attendance is an essential function of the job. 
  • Performs other duties as assigned or required.
  • 2 years of college or equivalent college credits
  • 3 – 5 years of experience in sales or sales related community activities
  • Additional years of experience may be used in lieu of educational requirements
  • Valid NYS Health Insurance license required within 60 days of employment
  • Ability to input and update data accurately in database system
  • Typing 25 correct WPM preferred
  • Goal driven
  • Excellent organizational skills
  • Works independently
  • Ability to multi-task
  • Excellent communication skills: verbal, written, and presentation
  • Successful completion of annual training and testing to maintain regulatory certification within all products being sold is required

An Equal Employment Opportunity Employer M/F/H/V.

EEOC Statement

We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.

Sponsorship Statement

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.

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