Company Statement

For the last 80 years, EmblemHealth has been taking care of New York’s heart and soul, its people. Today, health care is more complex than ever. That’s why we’re at the forefront of change. We work alongside our customers to offer access to high-quality, affordable care, help navigate the health care experience, and make good health achievable; because everyone deserves to be taken care of. We deliver on our mission every day by living our values with our colleagues, members, clients and partners. It begins with caring and respecting all those we work with. We believe a culture of diversity and inclusion is vital to serve our unique and diverse customers. We seek for continues improvement and innovation and believe being agile and nimble is our advantage. We bring a strong sense of partnership to every relationship – internally and externally. The EmblemHealth family of companies offers competitive health, welfare, and retirement benefits as well as incentive pay plans and more.

To protect the health and safety of our workforce, members, patients, and the communities we serve, the EmblemHealth family of companies require all new employees to be fully vaccinated for COVID-19. Exemption/reasonable accommodations may be granted because of 1) a qualifying medical condition or disability that makes getting the vaccine unsafe for the individual, or 2) objection on the basis of sincerely held religious beliefs and/or practices.

Quality Reporting & Analytics Specialist, Customer Retention & Loyalty

Administrative & Support
Thanks for your interest in the Quality Reporting & Analytics Specialist, Customer Retention & Loyalty position. Unfortunately this position has been closed but you can search our 198 open jobs by clicking here.


  • Bachelor’s degree in information management, IT, or related; additional related experience/specialized training may be considered in lieu of educational requirements
  • Certification in Analytics & Tableau preferred
  • 3 – 5 years related work experience required
  • Experience in report writing, data analysis; or in a Business Intelligence Analyst role required
  • Experience working in the health care industry preferred
  • Knowledgeable in programming languages, such as SQL, Oracle and Python required
  • Proficiency in math; ability to analyze, model and interpret data required
  • Proven ability to effectively manage multiple competing deadlines and successfully deliver completed products/projects required
  • Accuracy and attention to detail; critical thinking and creative problem-solving skills using a methodical and logical approach required
  • Tableau certification & experience preferred
  • Experience working with structured and unstructured data, including manipulation and/or mining required
  • Understanding of best practices in presenting and visualizing data in graphical and tabular formats required
  • Advanced proficiency in Microsoft Office required
  • Excellent verbal and written communication skills preferred
  • Strong teamwork & organization skills preferred

Pay Disclosure

A good faith estimate of the compensation range for individuals hired to work for the EmblemHealth Family of Companies is provided. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, internal peer equity, and market and business considerations. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. It is not typical for an individual to be hired at or near the top of the range, as compensation decisions depend on each case’s facts and circumstances. Union roles covered by a collective bargaining agreement will compensate in accordance with the union contract.

EEOC Statement

We are committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy or related condition, marital status, national origin, disability, protected veteran status or any other characteristic protected by law.

Sponsorship Statement

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.

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