Company Statement
EmblemHealth is one of the nation’s largest not for profit health insurers, serving members across New York’s diverse communities with a full range of commercial and government-sponsored health plans for employers, individuals, and families. With a commitment to value-based care, EmblemHealth partners with top hospitals and doctors, including its own AdvantageCare Physicians, to deliver quality, affordable, convenient care. At over a dozen EmblemHealth Neighborhood Care locations, members and non-members alike have access to community-based health and wellness guidance and resources. For more information, visit emblemhealth.com.
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Qualifications
- Bachelor’s Degree
- Additional experience/specialized training may be considered in lieu of degree requirements required
- Must have NYS Certified Application Counselor certification; or obtain certification within 90 days of hire date as a condition of continued employment. Must maintain up‐to‐date, valid certification status to remain employed in the role.
- 3 – 5+ years of experience working with members in customer service, medical or managed care environment required
- Experience communicating directly with customers, assessing needs, and connecting customers with resources required
- Knowledgeable on how to navigate all aspects of medical care and managed care system; health and wellness preferred
- Knowledge of healthcare related regulations, processes, services, and products preferred
- Ability to demonstrate excellent service knowledge and hospitality required
- Technologically savvy, with the ability to quickly learn and navigate different information technology systems required
- Flexibility to travel to, and work in a physical office site when needed required
- Proficient with MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.) required
- Strong communication skills (verbal, written, presentation, interpersonal) with all types/levels of audience required
Security Disclosure
If you receive a job offer from EmblemHealth, the email will be from “HRTalentAcquisition” with the subject: “Offer of Employment for (job title) – Please respond online.” We will never ask you to join a Google Hangout, buy your own equipment, or pay to apply. We also do not use third-party email services like Yahoo or Gmail.
Pay Disclosure
At EmblemHealth, we prioritize transparency in our compensation practices. We provide a good faith estimate of the salary range for potential hires, which is based on key factors such as role responsibilities, candidate experience, education and training, internal equity, and market conditions. Please be aware that this estimate doesn’t account for geographic differences related to your work location. Typically, new hires may not start at the top of this range, as compensation is tailored to each individual's circumstances. For union positions, salaries will be determined according to the collective bargaining agreement. Join us at EmblemHealth, where your contributions are valued and supported by fair compensation.
EEOC Statement
We value the diverse backgrounds, perspectives, and experiences of our workforce. As an equal opportunity employer, we consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, marital status, national origin, disability, veteran status, or any other protected characteristic protected by law.
Sponsorship Statement
EmblemHealth may provide work visa sponsorship depending on factors such as business unit requirements, position nature, costs, and applicable laws and regulations.