Company Statement

EmblemHealth is one of the nation’s largest not for profit health insurers, serving members across New York’s diverse communities with a full range of commercial and government-sponsored health plans for employers, individuals, and families. With a commitment to value-based care, EmblemHealth partners with top hospitals and doctors, including its own AdvantageCare Physicians, to deliver quality, affordable, convenient care. At over a dozen EmblemHealth Neighborhood Care locations, members and non-members alike have access to community-based health and wellness guidance and resources. For more information, visit emblemhealth.com.

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Marketplace Sales Strategy & Ops. Manager

🔍 New York, New York

New

💼: EmblemHealth

📅   : 4 days ago Post Date

Summary of Position

Support the day-to-day execution, operational management, and strategic planning for the Marketplace Sales organization.
Serve as a critical partner to Sales Leadership, ensuring disciplined execution, data-driven decision-making, and seamless operational support to drive growth, productivity, and compliance

Principal Accountabilities

Manage daily sales operations, including Agent onboarding, credentialing, and readiness tracking; Sales performance tracking (enrollments, conversion rates, application quality); Pipeline management and reporting cadence.
Maintain and optimize sales processes, workflows, and standard operating procedures.
Support sales leadership with territory alignment, capacity planning, and coverage models.
Ensure operational compliance with NYSOH regulations and internal policies.
Oversee sales administration activities: Commission tracking coordination (with Finance/Commissions Department); Licensing/appointments monitoring; CRM data integrity and system adoption (e.g., Salesforce).
Coordinate training logistics, onboarding programs, and ongoing enablement initiatives.
Serve as liaison across Sales, Product, Marketing, Compliance, and Customer Operations.
Manage sales support tools, job aids, and communication cadence (e.g., weekly updates, performance summaries).
Develop and maintain sales dashboards and KPIs: Enrollment targets vs. actuals; Channel productivity (internal agents, community partners); Lead conversion and funnel analytics.
Generate weekly/monthly executive-ready reporting packages.
Identify performance gaps and recommend corrective actions.
Support incentive tracking and sales contest execution.
Partner with leadership on annual and quarterly planning: Sales targets, channel strategy, and growth initiatives.
Conduct market and competitive analysis to inform go-to-market strategy.
Support development of enrollment campaigns (Open Enrollment, SEP strategies).
Drive continuous improvement initiatives to enhance sales effectiveness and member acquisition.
Align with Marketing on lead generation performance and campaign effectiveness.
Partner with Product on benefit positioning and competitive differentiation.
Support Compliance and Audit readiness (e.g., CMS/State requirements).
Coordinate with Customer Experience teams to ensure smooth member onboarding.

Qualifications

Education, Training, Licenses, Certifications

Bachelor’s degree.

Relevant Work Experience, Knowledge, Skills, and Abilities

5 – 8+ years of relevant, professional work experience.
4+ years of experience in Sales Operations, Strategy, or Business Operations.
Experience in health insurance, Marketplace (ACA), Medicaid, or Medicare.
Strong analytical skills with experience in Excel, SQL, or BI tools (Tableau/Power BI).
Experience working with CRM platforms (e.g., Salesforce).
Ability to manage multiple priorities in a fast-paced, seasonal environment (Open Enrollment).
Experience supporting broker/channel sales models.
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.).
Excellent communication skills (verbal, written, presentation, interpersonal) with all types/levels of audiences.
Knowledge of CMS/State Marketplace requirements.
Background in sales performance management and incentive structures.

Security Disclosure

If you receive a job offer from EmblemHealth, the email will be from “HRTalentAcquisition” with the subject: “Offer of Employment for (job title) – Please respond online.” We will never ask you to join a Google Hangout, buy your own equipment, or pay to apply. We also do not use third-party email services like Yahoo or Gmail.

Pay Disclosure

At EmblemHealth, we prioritize transparency in our compensation practices. We provide a good faith estimate of the salary range for potential hires, which is based on key factors such as role responsibilities, candidate experience, education and training, internal equity, and market conditions. Please be aware that this estimate doesn’t account for geographic differences related to your work location. Typically, new hires may not start at the top of this range, as compensation is tailored to each individual's circumstances. For union positions, salaries will be determined according to the collective bargaining agreement. Join us at EmblemHealth, where your contributions are valued and supported by fair compensation.

EEOC Statement

We value the diverse backgrounds, perspectives, and experiences of our workforce. As an equal opportunity employer, we consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, age, creed, citizenship status, gender identity, pregnancy, marital status, national origin, disability, veteran status, or any other protected characteristic protected by law.

Sponsorship Statement

At EmblemHealth, we are committed to building a diverse and talented workforce. However, we are unable to consider applicants who require, or are likely to require, either before or after hire, visa sponsorship for work authorization in the United States, including but not limited to H-1B, F-1 (STEM OPT), TN, or any other non-immigrant status. Some extremely rare exceptions may apply based on critical business needs.