Company Statement
EmblemHealth is one of the nation’s largest not for profit health insurers, serving members across New York’s diverse communities with a full range of commercial and government-sponsored health plans for employers, individuals, and families. With a commitment to value-based care, EmblemHealth partners with top hospitals and doctors, including its own AdvantageCare Physicians, to deliver quality, affordable, convenient care. At over a dozen EmblemHealth Neighborhood Care locations, members and non-members alike have access to community-based health and wellness guidance and resources. For more information, visit emblemhealth.com.
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Lead Training Specialist, IT - Remote
- 💼
- EmblemHealth
- 📅
- 4 days ago Post Date
Summary of Job
Conceptualize, research, develop, implement, maintain, and enhance Salesforce related training programs/materials. Facilitate training classes to support the Sales, Neighborhood Care, Customer Service: provide technical, administrative, andother support as needed. Responsible for the training environment from a technical and functional standpoint. Configure users and features as required in Salesforce training environments. Facilitate and approve user provisioning requests.
Responsibilities
- Facilitate training programs related to Salesforce applications.
- Conduct training and refresher courses with user groups working within Salesforce.
- Enhance adoption through training programs.
- Report on adoption, feedback, ideas for improvement.
- Work with stakeholders to determine training needs and opportunities and manage training calendar.
- Developing personas for system users and targeting training to those groups that maximize effectiveness of CRM users.
- Creating release notes, documenting new functionality and training users on newly implemented functionality.
- Develop documentation and understanding of the existing feature set as implemented to assist with questions and enhancements.
- Design and create high-quality, engaging, and effective training programs.
- Provide technical, administrative, project management, logistical and other support as needed to maximize the effectiveness of processes, programs, approaches, and materials.
- Support project management training tasks related to new implementations, process changes, and new business to meet organizational needs.
- Produce and deliver ad-hoc reports, presentations, analysis, etc. to support organizational goals.
- Monitor and review the success of end user training by using quality results, assessment results, survey results, and observations or through discussions with organizational managers and trainers.
- Perform other job-related duties as directed or required.
Qualifications
- Bachelor’s Degree; Master’s Degree (Preferred)
- Salesforce certification (Preferred)
- 4 – 6+ years of relevant professional work experience (Required)
- 2 – 3+ years of training design, development, and delivery experience in a virtual, classroom and large audience setting (Required)
- 2 – 3+ years of implementing Salesforce configuration and rolling this out to users (Required)
- Additional experience/specialized training may be considered in lieu of educational degree requirements (Required)
- Knowledge of adult learning theory; experience with inclusive training methodologies (Required)
- Software application training experience (Required)
- Excellent time management skills (Required)
- Excellent communication (verbal, written, presentation, interpersonal/relationship building) skills (Required)
- Critical thinking skills to develop or assess materials that will help employees understand the subjects being taught, understand the needs of the employees and judge what will work (Required)
- Problem-solving and decision-making skills to determine the best programs to train employees and meet the needs of the organization (Required)
- Expert level command of course authoring tools, specifically Storyline 360, and course development methodologies (Required)
- Ability to effectively manage multiple projects and tasks with competing objectives, priority levels, and deadlines; and to develop and adhere to time schedules to meet project deadlines and to sequence activities logically (Required)
- Very strong customer service orientation and commitment to quality, responsibility, high work standards, and initiatives (Required)
- Strong knowledge of Microsoft Suite including Word and PowerPoint for producing training materials and presentations (Required)
- Flexibility to accommodate travel to various locations (Required)
- Self-motivated, innovative, and flexible (Required)
- Experience delivering training in a call center/customer contact center / sales environment (Preferred)
Strong knowledge of customer service/contact center day-to-day operations; and customer service system(s)
(Preferred)
Security Disclosure
If you receive a job offer from EmblemHealth, the email will be from “HRTalentAcquisition” with the subject: “Offer of Employment for (job title) – Please respond online.” We will never ask you to join a Google Hangout, buy your own equipment, or pay to apply. We also do not use third-party email services like Yahoo or Gmail.
Pay Disclosure
At EmblemHealth, we prioritize transparency in our compensation practices. We provide a good faith estimate of the salary range for potential hires, which is based on key factors such as role responsibilities, candidate experience, education and training, internal equity, and market conditions. Please be aware that this estimate doesn’t account for geographic differences related to your work location. Typically, new hires may not start at the top of this range, as compensation is tailored to each individual's circumstances. For union positions, salaries will be determined according to the collective bargaining agreement. Join us at EmblemHealth, where your contributions are valued and supported by fair compensation.
EEOC Statement
We value the diverse backgrounds, perspectives, and experiences of our workforce. As an equal opportunity employer, we consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, age, creed, citizenship, gender identity, pregnancy, marital status, national origin, disability, veteran status, or any other protected characteristic protected by law.
Sponsorship Statement
At EmblemHealth, we are committed to building a diverse and talented workforce. However, we are unable to consider applicants who require, or are likely to require, either before or after hire, visa sponsorship for work authorization in the United States, including but not limited to H-1B, F-1 (STEM OPT), TN, or any other non-immigrant status. Some extremely rare exceptions may apply based on critical business needs.