Company Statement

For the last 80 years, EmblemHealth has been taking care of New York’s heart and soul, its people. Today, health care is more complex than ever. That’s why we’re at the forefront of change. We work alongside our customers to offer access to high-quality, affordable care, help navigate the health care experience, and make good health achievable; because everyone deserves to be taken care of. We deliver on our mission every day by living our values with our colleagues, members, clients and partners. It begins with caring and respecting all those we work with. We believe a culture of diversity and inclusion is vital to serve our unique and diverse customers. We seek for continues improvement and innovation and believe being agile and nimble is our advantage. We bring a strong sense of partnership to every relationship – internally and externally. The EmblemHealth family of companies offers competitive health, welfare, and retirement benefits as well as incentive pay plans and more.

Facilities Service Desk Coordinator

Bargaining Unit
1902Y Requisition #
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Location: Facilities Operations
55 Water Street

Hours: Monday-Friday
9:00 a.m. – 5:00 p.m.

Description of Duties:
  • Respond daily to a high volume of service calls from EmblemHealth corporate and ACPNY medical locations
  • Enter service calls utilizing FSD software ensuring proper routing to assigned EmblemHealth Project Manager and/or vendor 
  • Contact 3rd party vendors as required/directed by PM in order to resolve issue(s) with proper follow up to ensure completion or additional services required
  • Track, log, and process Facilities Operations related invoices via Emblem Health systems (PS, Coupa, or Oracle)
  • Maintain and update vendors contact list
  • Maintain ACPNY administrators contact list and medical center HOO including holiday HOO (hours of operations) 
  • Update and distribute the Service Call Manual for department use
  • Type departmental correspondence
  • Copy blueprints on engineering plotter
  • Perform other related duties as assigned


  • Bachelor’s Degree in business and professional services; preferably in the field studies of Facilities, Real Estate, and/or Hospitality Services
  • Five years of previous proven administrative experience preferably in a facilities or real estate management environment
  • Excellent communications skills both verbal and writing
  • Common knowledge of building systems and operations
  • Common knowledge of construction terminology, i.e.; electrical, plumbing, HVAC, security, general construction services, etc.  Proficient in Microsoft Office programs: Outlook Mail, Excel, Word. Including but not limited to, People Soft, Oracle, and Coupa
  • Ability to learn proprietary Facilities Operations – Facilities Service Desk software within two weeks of start 
  • Ability to type a minimum of 55 words per minute 

Test Subjects:

  • Microsoft Excel (Intermediate)
  • Microsoft Word (Intermediate)
  • Microsoft Outlook (Intermediate)

If you are interested and qualified, please apply online via the eNet:                                      . 

Equal Employment Opportunity Employer M/F/H/V
Recruitment may also be conducted externally in order to obtain the best-qualified candidates

EEOC Statement

We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.

Sponsorship Statement

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.

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