Company Statement

For the last 80 years, EmblemHealth has been taking care of New York’s heart and soul, its people. Today, health care is more complex than ever. That’s why we’re at the forefront of change. We work alongside our customers to offer access to high-quality, affordable care, help navigate the health care experience, and make good health achievable; because everyone deserves to be taken care of. We deliver on our mission every day by living our values with our colleagues, members, clients and partners. It begins with caring and respecting all those we work with. We believe a culture of diversity and inclusion is vital to serve our unique and diverse customers. We seek for continues improvement and innovation and believe being agile and nimble is our advantage. We bring a strong sense of partnership to every relationship – internally and externally. The EmblemHealth family of companies offers competitive health, welfare, and retirement benefits as well as incentive pay plans and more.

Director, Front End Operations

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Director and Equivalent
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EmblemHealth
Thanks for your interest in the Director, Front End Operations position. Unfortunately this position has been closed but you can search our 265 open jobs by clicking here.

Requirements:

  • BS or BA degree; Master’s degree required; additional years of experience/specialized training may be considered in lieu of educational requirement
  • 10+ years of relevant experience in Operations Management & Improvement, Change Management, and Customer Experience required
  • Lean Six Sigma certification preferred
  • Vendor Management certification or equivalent certification preferred
  • Experience with outsourced processes and vendor management preferred
  • Experience with staff and process management, including performance management preferred
  • Ability to manage vendor line management and their respective staff on a day-to-day basis required
  • Effective communication skills (verbal, written, presentation, personal interaction) with all types and levels of audiences required
  • Solid coaching and mentoring skills to continuously develop staff core competencies required
  • Strategic and tactical perspective on how to significantly improve operational performance required
  • Proficiency with MS Office (word processing, spreadsheet/database, presentation, e-mail) required

EEOC Statement

We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.

Sponsorship Statement

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.

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