Company Statement
EmblemHealth is one of the nation’s largest not for profit health insurers, serving members across New York’s diverse communities with a full range of commercial and government-sponsored health plans for employers, individuals, and families. With a commitment to value-based care, EmblemHealth partners with top hospitals and doctors, including its own AdvantageCare Physicians, to deliver quality, affordable, convenient care. At over a dozen EmblemHealth Neighborhood Care locations, members and non-members alike have access to community-based health and wellness guidance and resources. For more information, visit emblemhealth.com.
Director, Enterprise Quality Management Member Engagement Services
- Bachelor’s degree in Business, Healthcare, or related; Master’s degree preferred.
- Lean Six Sigma Black Belt or Lean Master certification preferred.
- 10 – 12 years related work experience, in positions of increasing accountability and complexity required
- 5 – 8 years of managerial experience with teams in several locations, with demonstrated ability to work in a matrix management environment required
- Travel to offices in New York and Connecticut and across the enterprise required
- Account management experience required
- Knowledge of project management practices. Experience in the development and implementation of managed care financial, business, policy or service initiatives required
- Experience in production and/or performance standard development, and measurement mechanisms required
- Proven experience in leading the implementation of large scale (large division/enterprise level) projects or initiatives required
- Team leadership experience required
- Excellent organizational, communication and interpersonal skills, detail orientation and a self-starter required
- Excellent critical thinking and problem-solving skills required
- Ability to collaborate cross functionally and to challenge the status quo as required
- Comfortable with analyzing data, identifying trends, calculating impact and synthesizing data into actionable information required
- Proficient with Microsoft Office (word processing, database/spreadsheet, presentation) required
- Comprehensive knowledge of Medicare programs including regulatory and compliance as well as operations (e.g., customer service, marketing and sales) required
- Demonstrated experience leading transformational change programs from assessment to execution in process improvement/ re-engineering required
- Working knowledge of Minitab, Lean, Business Process Management and Data Mining tools and techniques preferred
Security Disclosure
If you receive a job offer from EmblemHealth, the email will be from “HRTalentAcquisition” with the subject: “Offer of Employment for (job title) – Please respond online.” We will never ask you to join a Google Hangout, buy your own equipment, or pay to apply. We also do not use third-party email services like Yahoo or Gmail.
Pay Disclosure
At EmblemHealth, we prioritize transparency in our compensation practices. We provide a good faith estimate of the salary range for potential hires, which is based on key factors such as role responsibilities, candidate experience, education and training, internal equity, and market conditions. Please be aware that this estimate doesn’t account for geographic differences related to your work location. Typically, new hires may not start at the top of this range, as compensation is tailored to each individual's circumstances. For union positions, salaries will be determined according to the collective bargaining agreement. Join us at EmblemHealth, where your contributions are valued and supported by fair compensation.
EEOC Statement
We value the diverse backgrounds, perspectives, and experiences of our workforce. As an equal opportunity employer, we consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, marital status, national origin, disability, veteran status, or any other protected characteristic protected by law.
Sponsorship Statement
At EmblemHealth, we are committed to building a diverse and talented workforce. However, we are unable to consider applicants who require, or are likely to require, either before or after hire, visa sponsorship for work authorization in the United States, including but not limited to H-1B, F-1 (STEM OPT), TN, or any other non-immigrant status. Some extremely rare exceptions may apply based on critical business needs.