Company Statement
For the last 80 years, EmblemHealth has been taking care of New York’s heart and soul, its people. Today, health care is more complex than ever. That’s why we’re at the forefront of change. We work alongside our customers to offer access to high-quality, affordable care, help navigate the health care experience, and make good health achievable; because everyone deserves to be taken care of. We deliver on our mission every day by living our values with our colleagues, members, clients and partners. It begins with caring and respecting all those we work with. We believe a culture of diversity and inclusion is vital to serve our unique and diverse customers. We seek for continues improvement and innovation and believe being agile and nimble is our advantage. We bring a strong sense of partnership to every relationship – internally and externally. The EmblemHealth family of companies offers competitive health, welfare, and retirement benefits as well as incentive pay plans and more.
Director, Enterprise Quality Management Member Engagement Services
- Bachelor’s degree in Business, Healthcare, or related; Master’s degree preferred.
- Lean Six Sigma Black Belt or Lean Master certification preferred.
- 10 – 12 years related work experience, in positions of increasing accountability and complexity required
- 5 – 8 years of managerial experience with teams in several locations, with demonstrated ability to work in a matrix management environment required
- Travel to offices in New York and Connecticut and across the enterprise required
- Account management experience required
- Knowledge of project management practices. Experience in the development and implementation of managed care financial, business, policy or service initiatives required
- Experience in production and/or performance standard development, and measurement mechanisms required
- Proven experience in leading the implementation of large scale (large division/enterprise level) projects or initiatives required
- Team leadership experience required
- Excellent organizational, communication and interpersonal skills, detail orientation and a self-starter required
- Excellent critical thinking and problem-solving skills required
- Ability to collaborate cross functionally and to challenge the status quo as required
- Comfortable with analyzing data, identifying trends, calculating impact and synthesizing data into actionable information required
- Proficient with Microsoft Office (word processing, database/spreadsheet, presentation) required
- Comprehensive knowledge of Medicare programs including regulatory and compliance as well as operations (e.g., customer service, marketing and sales) required
- Demonstrated experience leading transformational change programs from assessment to execution in process improvement/ re-engineering required
- Working knowledge of Minitab, Lean, Business Process Management and Data Mining tools and techniques preferred
EEOC Statement
We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.
Sponsorship Statement
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.