Company Statement
For the last 80 years, EmblemHealth has been taking care of New York’s heart and soul, its people. Today, health care is more complex than ever. That’s why we’re at the forefront of change. We work alongside our customers to offer access to high-quality, affordable care, help navigate the health care experience, and make good health achievable; because everyone deserves to be taken care of. We deliver on our mission every day by living our values with our colleagues, members, clients and partners. It begins with caring and respecting all those we work with. We believe a culture of diversity and inclusion is vital to serve our unique and diverse customers. We seek for continues improvement and innovation and believe being agile and nimble is our advantage. We bring a strong sense of partnership to every relationship – internally and externally. The EmblemHealth family of companies offers competitive health, welfare, and retirement benefits as well as incentive pay plans and more.
Dir., Marketplace Ops.
Summary of Position
Initiate and oversee sales retention, analytics and broker functions for the sales and marketplace.
• Develop strategy for retention plans, analytics to drive business plans, and support broker strategies for identified targets of opportunity with clearly defined schedules, action assignments.
• Manage the sales operations from onboarding, training and webinar updates, review and participate in State Programs and strategy growth meetings.
• Participate in Salesforces and IT development processes.
• Monitor daily weekly and monthly reports.
• Review and manage write ups such as DL, PIPS and finals.
Principal Accountabilities
• Develop, implement and supervise the activities of daily weekly and monthly reports to ensure departmental goals and objectives are met including: developing daily update membership reports; participating in functions relevant to the sales and marketplace; and working with departments and vendors that are involved with membership growth of our partners.
• Manage day to day operation of the sales, retention and marketplace functional areas; collaborate with peers to align strategies and sales growth projections.
• Develop, train, manage, assess, and motivate staff. Develop performance objectives; provide support and guidance to maximize probability of success.
• Analyze sales reports; determine performance gaps and provide guidance and recommendations for improvement; acknowledge and encourage positive results to motivate staff.
• Build strategy and deliver comprehensive training plan to ensure optimal results from marketplace sales organization.
• Create and maintain close relationships working with outside vendors to support the needs of the department.
• Coordinate work efforts with direct mail and call center vendors to ensure all required components are in place for marketing efforts to generate sales opportunities for sales and marketplace team.
• Work with the Compliance Director to Implement training programs to ensure compliance with CMS requirements as well as creation/revision of all policies and procedures and annual internal audit processes.
• Manage the development of State Products Medicaid benefit plan designs created annually to market to prospective members and strategic plans for the annual open enrollment period.
• Regular attendance is an essential function of the job; perform other duties as directed, assigned or required.
Education, Training, Licenses, Certifications
• Bachelor’s degree required; master’s degree preferred.
Relevant Work Experience, Knowledge, Skills, and Abilities
• 10 – 12+ years of relevant, professional work experience. (R)
• Staff/process management experience. (R)
• Strategic and tactical perspective on how to significantly improve operational performance. (R)
• Additional experience/specialized training may be considered in lieu of educational requirements. (R)
• Ability to organize, prioritize, and manage simultaneous tasks with competing deadlines. (R)
• Knowledge of the health care industry and health care products, services, and processes. (R)
• Ability to quickly analyze and interpret information, data, and reports; identify and resolve issues; and provide forecasts. (R)
• Ability to deal with ambiguity and to interact with all levels of management up to and including executives. (R)
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.). (R)
• Strong communication skills (verbal, written, presentation, interpersonal) with all types/levels of audiences. (R)
Security Disclosure
If you are offered a job from one of the EmblemHealth family of companies that includes ConnectiCare, AdvantageCare Physicians, and WellSpark, the offer confirmation email will come from “HRTalentAcquisition” with the subject line: “Offer of Employment for (job title)” – Please respond online”.
We never ask you to join a Google Hangout, request you to purchase your own equipment or pay to apply. We do not send email from a third-party email service such as Yahoo or Gmail.
Pay Disclosure
A good faith estimate of the compensation range for individuals hired to work for the EmblemHealth Family of Companies is provided. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, internal peer equity, and market and business considerations. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. It is not typical for an individual to be hired at or near the top of the range, as compensation decisions depend on each case’s facts and circumstances. Union roles covered by a collective bargaining agreement will compensate in accordance with the union contract.
EEOC Statement
We are committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy or related condition, marital status, national origin, disability, protected veteran status or any other characteristic protected by law.
Sponsorship Statement
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.