Company Statement

For the last 80 years, EmblemHealth has been taking care of New York’s heart and soul, its people. Today, health care is more complex than ever. That’s why we’re at the forefront of change. We work alongside our customers to offer access to high-quality, affordable care, help navigate the health care experience, and make good health achievable; because everyone deserves to be taken care of. We deliver on our mission every day by living our values with our colleagues, members, clients and partners. It begins with caring and respecting all those we work with. We believe a culture of diversity and inclusion is vital to serve our unique and diverse customers. We seek for continues improvement and innovation and believe being agile and nimble is our advantage. We bring a strong sense of partnership to every relationship – internally and externally. The EmblemHealth family of companies offers competitive health, welfare, and retirement benefits as well as incentive pay plans and more.

To protect the health and safety of our workforce, members, patients, and the communities we serve, the EmblemHealth family of companies require all new employees to be fully vaccinated for COVID-19. Exemption/reasonable accommodations may be granted because of 1) a qualifying medical condition or disability that makes getting the vaccine unsafe for the individual, or 2) objection on the basis of sincerely held religious beliefs and/or practices.

Customer Service Representative - Albany Interview Day

Bargaining Unit
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EmblemHealth is a health and wellness company that provides insurance plans, primary and specialty care, and wellness solutions. As one of the nation’s largest not-for-profit health insurers, we serve more than three million people in the New York tristate area.

Our Customer Service Representative will provide customer service support to EmblemHealth members. Inquiries can range from verifying information, questions regarding bill, locating a Physician in accordance to their plan, etc. They will be responsible for addressing any issues under EmblemHealth’s various plans as it relates to areas of coverage, payment of claims, membership status, medical management intake calls, etc.  All positions will be onsite at our Albany Campus located at 80 Wolf Road, Albany NY 12205.

Work Shifts

  • Monday through Friday, 8am to 6pm (35-hour work week)


  • Must be available to attend 8-week paid training program, Monday through Friday, 9am – 5pm 

  Compensation and Benefits

  • Hourly Pay Rate is $20.73
  • Union Membership- required membership in Local 153 AFL-CIO Office & Clerical Bargaining Unit
  • We offer competitive health and wellness benefits

Apply Online

  • EmblemHealth - Careers | EmblemHealth
  • Job ID: 220DZ

EEOC Statement

We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.

Sponsorship Statement

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.

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