Company Statement

For the last 80 years, EmblemHealth has been taking care of New York’s heart and soul, its people. Today, health care is more complex than ever. That’s why we’re at the forefront of change. We work alongside our customers to offer access to high-quality, affordable care, help navigate the health care experience, and make good health achievable; because everyone deserves to be taken care of. We deliver on our mission every day by living our values with our colleagues, members, clients and partners. It begins with caring and respecting all those we work with. We believe a culture of diversity and inclusion is vital to serve our unique and diverse customers. We seek for continues improvement and innovation and believe being agile and nimble is our advantage. We bring a strong sense of partnership to every relationship – internally and externally. The EmblemHealth family of companies offers competitive health, welfare, and retirement benefits as well as incentive pay plans and more.

Customer Care Navigator

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Manager & Professional
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190PG Requisition #
Thanks for your interest in the Customer Care Navigator position. Unfortunately this position has been closed but you can search our 182 open jobs by clicking here.
Qualifications:
  • Bachelor’s Degree strongly preferred
  • 2-3 years of experience working with customers in medical or managed care environment required
  • Experience in evidence-based health and lifestyle coaching techniques preferred; willingness to attend appropriate training and certification classes required
  • Experience communicating directly with customers, assessing needs, and connecting customers with resources required
  • Knowledgeable on how to navigate all aspects of medical care and managed care system; health and wellness required
  • Ability to demonstrate excellent service knowledge and hospitality required
  • Possesses optimistic warmth and empathy for the customers’ experience
  • Technologically savvy, with the ability to quickly learn and navigate different information technology systems 
  • Flexibility to work in different Neighborhood Care sites in NYC when needed required
  • Fluency in Creole strongly preferred

EEOC Statement

We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.

Sponsorship Statement

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.

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