Company Statement
EmblemHealth is one of the nation’s largest not for profit health insurers, serving members across New York’s diverse communities with a full range of commercial and government-sponsored health plans for employers, individuals, and families. With a commitment to value-based care, EmblemHealth partners with top hospitals and doctors, including its own AdvantageCare Physicians, to deliver quality, affordable, convenient care. At over a dozen EmblemHealth Neighborhood Care locations, members and non-members alike have access to community-based health and wellness guidance and resources. For more information, visit emblemhealth.com.
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CNY Strategic Partnerships Manager- Hybrid/Remote Possible
Summary of Job
Support the execution of the joint venture partnership with UnitedHealthcare/UMR for the NYCE PPO. Manage key documents and deliverables such as project plans and metrics dashboards in alignment with strategic objectives. Document operational issues, provide appropriate follow-up, and track to completion in collaboration with leadership and subject matter experts. Manage day-to-day partnership activities, requests, monitor performance metrics, and facilitate communication between internal teams and external partners. Contribute to the development and implementation of process improvements and action plans to enhance client satisfaction and partnership outcomes.
Responsibilities
- Manage and execute operational aspects of the JV with UnitedHealthcare, including tracking deliverables, preparing reports, and supporting contract implementation.
- Research, develop, implement, and monitor partnership performance metrics; prepare dashboard information, and flag trends or issues for leadership review.
- Provide recommendations for changes/improvements to projects/processes; collaborate on implementation of recommendations.
- Provide guidance for communication and collaboration among internal departments (Operations, IT, Finance) and with UnitedHealthcare counterparts.
- Identify “pain points” and impediments to project/process success; work with leadership and functional areas to ameliorate and mitigate identifies issues.
- Develop and execute action plans to resolve issues and maintain client satisfaction.
- Gather and analyze client feedback to determine success of changes or need for additional modifications; work with functional area to develop additional recommendations for product or service improvements as needed.
Qualifications
- Bachelor’s Degree (Required); Business, Healthcare Administration, or related field (Preferred)
- Master’s Degree (Preferred)
- Project management certification (PMI) / Six Sigma or related certification/training (Preferred)
- 5 – 8+ years of relevant professional experience, ideally in healthcare, insurance, or managing partnerships with large organizations (Required)
- Experience supporting enterprise-scale partnerships or projects (Required)
- Strong organizational, analytical, and prioritizing skills; outstanding attention to detail (Required)
- Strong communication skills (verbal, written, presentation, interpersonal) with all types/levels of audiences (Required)
- Ability to manage multiple priorities and work collaboratively across teams (Required)
- Client-focused orientation and problem-solving skills (Required)
- Experience in project management (Required)
- Experience with data analysis and reporting (Preferred)
- Proficient in MS Office - Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc. (Required)
- Enthusiasm for engaging with AI solutions (e.g., Co-Pilot) to enhance and expedite all deliverables (Required)
Security Disclosure
If you receive a job offer from EmblemHealth, the email will be from “HRTalentAcquisition” with the subject: “Offer of Employment for (job title) – Please respond online.” We will never ask you to join a Google Hangout, buy your own equipment, or pay to apply. We also do not use third-party email services like Yahoo or Gmail.
Pay Disclosure
At EmblemHealth, we prioritize transparency in our compensation practices. We provide a good faith estimate of the salary range for potential hires, which is based on key factors such as role responsibilities, candidate experience, education and training, internal equity, and market conditions. Please be aware that this estimate doesn’t account for geographic differences related to your work location. Typically, new hires may not start at the top of this range, as compensation is tailored to each individual's circumstances. For union positions, salaries will be determined according to the collective bargaining agreement. Join us at EmblemHealth, where your contributions are valued and supported by fair compensation.
EEOC Statement
We value the diverse backgrounds, perspectives, and experiences of our workforce. As an equal opportunity employer, we consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, age, creed, citizenship, gender identity, pregnancy, marital status, national origin, disability, veteran status, or any other protected characteristic protected by law.
Sponsorship Statement
At EmblemHealth, we are committed to building a diverse and talented workforce. However, we are unable to consider applicants who require, or are likely to require, either before or after hire, visa sponsorship for work authorization in the United States, including but not limited to H-1B, F-1 (STEM OPT), TN, or any other non-immigrant status. Some extremely rare exceptions may apply based on critical business needs.