Company Statement

For the last 80 years, EmblemHealth has been taking care of New York’s heart and soul, its people. Today, health care is more complex than ever. That’s why we’re at the forefront of change. We work alongside our customers to offer access to high-quality, affordable care, help navigate the health care experience, and make good health achievable; because everyone deserves to be taken care of. We deliver on our mission every day by living our values with our colleagues, members, clients and partners. It begins with caring and respecting all those we work with. We believe a culture of diversity and inclusion is vital to serve our unique and diverse customers. We seek for continues improvement and innovation and believe being agile and nimble is our advantage. We bring a strong sense of partnership to every relationship – internally and externally. The EmblemHealth family of companies offers competitive health, welfare, and retirement benefits as well as incentive pay plans and more.

Client Associate

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Sales Union
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190TF Requisition #
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Description of Duties:
  • Handle sales administration of client’s benefit plan by initiating follow-up to resolution of all service inquiries involving claims, membership, billing, interpretation of contract provisions, benefits/plan design, and other administrative requests originating from client groups in a timely fashion.
  • Assist with preparing renewals of existing groups by coordinating and submitting quotes and working with Underwriting and other internal departments as needed. 
  • Assist sales staff to present and successfully close client renewals by carefully analyzing the renewal prior to release to the client and preparing material to support the renewal proposal.
  • Working with sales staff, participate in visits with clients and/or their consultants, and keep clients informed of issues that may impact benefits and rates.  
  • Work with sales staff to ensure client satisfaction, retention and growth by collaborating effectively with other areas of EmblemHealth to proactively prevent and resolve issues as needed. 
  • Present client Statements of Experience and other year-end reports that highlight the value proposition of the plan.
  • Coordinate mailings and actively participate in the organizing and execution of new sales or renewal campaigns such as annual reopeners for the purpose of increasing membership. 
  • Working with sales staff, assist with the development of strategies to identify opportunities within assigned client groups to upsell additional coverage and lines of business.
  • Remain current with EmblemHealth’s benefits and capabilities, industry trends, competitive strategies and governmental regulations.
  • Ensure State licensure requirements are met and up to date.
  • Install new and existing client benefit programs/benefit changes.  
  • Coordinate and conduct open enrollment meetings and presentations to existing and prospective members.
  • Work with community, civic and professional organizations to present information on health care issues, promoting a positive corporate image as well as attending client functions after business hours.
  • In a timely and accurate manner, maintain records, prepare reports and written correspondence (SBC’s/ Benefit Summaries), direct materials, gather competitive intelligence, complete forms and documents.
  • SME on process improvement issues for Account Management. Represent Account Management in internal meetings by assuming an active role.
  • Performs other duties as assigned or required.
Qualifications:
  • Strong consulting, presentation, negotiation and selling skills
  • Excellent analytical skills, verbal and written communications skills are required
  • Detail oriented/Ability to multi-task
  • Bachelor’s degree preferred but not required; minimum of 2 years of experience in a health insurance field
  • Licensed NYS Health/Life Agent
  • Proficient in Microsoft Word, Excel and PowerPoint
  • Knowledge  in pricing and underwriting, financial arrangements, benefits programs and utilization management

An Equal Employment Opportunity Employer M/F/H/V.

EEOC Statement

We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.

Sponsorship Statement

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.

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