Company Statement

For the last 80 years, EmblemHealth has been taking care of New York’s heart and soul, its people. Today, health care is more complex than ever. That’s why we’re at the forefront of change. We work alongside our customers to offer access to high-quality, affordable care, help navigate the health care experience, and make good health achievable; because everyone deserves to be taken care of. We deliver on our mission every day by living our values with our colleagues, members, clients and partners. It begins with caring and respecting all those we work with. We believe a culture of diversity and inclusion is vital to serve our unique and diverse customers. We seek for continues improvement and innovation and believe being agile and nimble is our advantage. We bring a strong sense of partnership to every relationship – internally and externally. The EmblemHealth family of companies offers competitive health, welfare, and retirement benefits as well as incentive pay plans and more.

Business and Technology Testing Oversight Manager

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Manager & Professional
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190OL Requisition #
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Utilize the specific functional domain and testing expertise that is critical to support EmblemHealth’s business-led, technology-enabled Transformation.  Support the testing activities for the business and technology transformation agenda and the alignment of EmblemHealth business and Cognizant technical and testing resources.

Responsibilities:
  • Oversee and drive planning, execution, implementation, and continuous improvement of a QA/Testing activities in a functional domain (e.g. sales, marketing, product, benefits, providers, membership, claims, customer service).
  • Monitor Cognizant QA/testing performance for compliance with contractually Service Level Agreements (SLAs).
  • Collaborate and coordinate testing activities across business functions and competencies to eliminate organizational silos.
  • Facilitate communication and information sharing across within the department and across the organization.
  • Champion and monitor adherence to industry leading QA/Testing practices.
  • Contribute and share health plan industry and EmblemHealth-specific functional and technical subject matter expertise.
  • Drive prioritization and decision making based on EmblemHealth’s strategic objectives, corporate values, and program guiding principles.
  • Facilitate timely decision making to avoid negative impact to the transformation timeline.
  • Identify risks and participate in the development and monitor the implementation of comprehensive mitigation strategies.
  • Serve as a point of escalation for EmblemHealth business and Cognizant technical and testing.
Qualifications:
  • Bachelor’s Degree, preferably in Business or equivalent
  • 10+ years of experience required
  • Broad understanding of the healthcare industry and EmblemHealth’s position in the industry required
  • Understanding of EmblemHealth’s business and IT strategies required
  • Ability to lead and work within cross-functional teams and matrix organizations required
  • Established credibility within the organization required
  • Willingness to collaborate with and support colleagues to solve problems required

EEOC Statement

We are committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our people and our business. We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law.

Sponsorship Statement

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws and regulations, EmblemHealth may provide work visa sponsorship for certain positions.

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